Privacy Policy and POPIA Notice

Last updated: 2026-05-30

1. Responsible party

Viduya Solutions and Technology Services, trading as VST Services, is responsible for personal information collected through this website and service enquiries.

2. Information we may collect

• Name and surname
• Company or organisation name
• Phone number and email address
• Service required and enquiry message
• Website form source page
• IP address, browser/user agent and technical security information where applicable
• Support, quote, invoice, hosting, email and service records if you become a client

3. Why we collect information

We use personal information to:

• Respond to enquiries
• Prepare quotes and proposals
• Provide website, hosting, email, IT support and business system services
• Communicate with clients about support requests, projects and accounts
• Maintain business records, audit trails and service history
• Protect the website and prevent abuse or spam
• Comply with legal, accounting and operational obligations

4. Lawful basis

We process personal information when you submit an enquiry, request a quote, communicate with us, become a client, or where processing is needed for a legitimate business purpose, service delivery, legal obligation or consent.

5. Sharing of information

We do not sell personal information. We may share information only where necessary with:

• Hosting, email, domain and infrastructure providers
• Support tools or service providers used to deliver services
• Accounting, legal or compliance providers where required
• Authorities where required by law

6. Storage and retention

Enquiry and client information is retained for as long as needed for business, support, accounting, legal, audit and operational purposes. Information that is no longer required may be deleted, archived or anonymised.

7. Security

We use reasonable technical and organisational measures to protect personal information, including controlled access, SSL/HTTPS where available, secure hosting practices, backup checks and protection of sensitive files.

8. Your rights

You may request access to, correction of, or deletion of your personal information where allowed by law.

Requests can be sent to: aries@vstservices.co.za

9. Information Officer

Ariestotle Viduya
Email: aries@vstservices.co.za
Phone: 078 988 4954

10. Complaints

If you believe your personal information has not been handled correctly, please contact us first so we can try to resolve the matter. You may also contact Information Regulator South Africa.