How cancellations, refunds and service termination are handled.
Last updated: 2026-05-30
Website setup work includes planning, design, layout, configuration, communication and technical setup. Refunds may be limited once work has started or costs have been incurred.
Discounted setup pricing is offered because the client commits to 12 months of website care. If the client cancels early, VST Services may charge the difference between the discounted setup price and the full launch setup price, plus any outstanding monthly fees or provider costs, where applicable.
Clients choosing the full launch setup option may be required to take a minimum of 6 months website care. Early cancellation may still require payment of outstanding agreed minimum-period fees.
Domain registrations, renewals, hosting and third-party provider costs may be non-refundable once ordered, activated or renewed. Domain transfer, DNS changes and mailbox migration work may be quoted separately.
Monthly support retainers are charged for availability, agreed support allocation, maintenance, planning and service continuity. Cancellation notice periods should be agreed in writing.
Custom system work is quoted by scope. Completed work, analysis, design, coding, database work, testing, deployment and support time may not be refundable.
Cancellation requests must be sent in writing to aries@vstservices.co.za.
Chat to VST Services about your website, hosting, email, IT support or business system.